Towards product-service system oriented to circular economy: A systematic review of value proposition design approaches
S da Costa Fernandes, DCA Pigosso… - Journal of Cleaner …, 2020 - Elsevier
Based on service-based value propositions, product-service systems (PSS) are commonly
understood as a means to realize circular economy. However, the design of value …
understood as a means to realize circular economy. However, the design of value …
Value co-destruction: a conceptual review and future research agenda
The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …
interactive roles in the service exchange has emerged as a focal theme of interest among …
Alexa, do voice assistants influence consumer brand engagement?–Examining the role of AI powered voice assistants in influencing consumer brand engagement
Artificially Intelligent (AI) voice assistants (VAs) are continuing to grow in popularity amongst
consumers. While in their infancy, several brands are now utilising VAs such as the Amazon …
consumers. While in their infancy, several brands are now utilising VAs such as the Amazon …
Service ecosystem design: Propositions, process model, and future research agenda
While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …
there are often struggles in realizing lasting change in practice. The issues with long-term …
Service robots: Drivers of perceived responsibility for service outcomes
The use of service robots is on the rise. Characterized by technology autonomy with a
physical embodiment, service robots have a higher level of social presence than other …
physical embodiment, service robots have a higher level of social presence than other …
The value of codesign: The effect of customer involvement in service design teams
Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …
design: Customer insights into latent user needs and in-house professionals' conversion of …
The role of human–machine interactive devices for post-COVID-19 innovative sustainable tourism in Ho Chi Minh City, Vietnam
In this research article, we aim to study the proposed role of human–machine interactive
(HMI) technologies, including both artificial intelligence (AI) and virtual reality (VR)-enabled …
(HMI) technologies, including both artificial intelligence (AI) and virtual reality (VR)-enabled …
Addressing the design-implementation gap of sustainable business models by prototyping: A tool for planning and executing small-scale pilots
Next to the redesign of industrial products and processes, sustainable business model
innovation is a strategic approach to integrate environmental and social concerns into the …
innovation is a strategic approach to integrate environmental and social concerns into the …
Upframing service design and innovation for research impact
Service design and innovation are receiving greater attention from the service research
community because they play crucial roles in creating new forms of value cocreation with …
community because they play crucial roles in creating new forms of value cocreation with …
Design for service inclusion: creating inclusive service systems by 2050
Purpose The purpose of this paper is to challenge service researchers to design for service
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …