Abstrak− Kualitas pelayanan yang dirasakan oleh pengguna telah secara umum dikaji dan
diteliti sebelumnya. Penelitian ini bertujuan untuk menguraikan faktor–faktor penting yang …

The banking sector is currently experiencing rapid technological advancement, which has
prompted banks to shift their strategic focus towards online banking services to keep up with …

This paper investigates the impact of online banking attributes on customer satisfaction from
the Irish retail banking customer perspective. With rapid technological advancements in the …

Penelitian ini bertujuan untuk menganalisis tentang strategi peningkatan kualitas pelayanan
rumah sakit melalui penerapan indikator keselamatan pasien di Rumah Sakit Umum …

This study explores the impact of service quality (SQ) on business competitiveness in small
and medium enterprises (SMEs) in South Africa. In today's highly competitive world …

The problem addressed by this quantitative causal-comparative non-experimental study was
to understand the increasing number of banking misconduct complaints in online banking …

From past to present, the amount of people who use mobile banking applications has
proliferated quickly. Mobile banking spread over a wide area in a short time and reached a …

The Study aims to explore and test the factors affecting customers' online transaction
behavior with e-banking services in the Covid-19 pandemic, with TAM (Technology …

Due to the advances in web-based loan applications, many financial organizations are
quickly entering the online marketplace in order to reach new customers and provide more …

Atualmente, assistimos ao aparecimento de uma nova era digital, onde a preponderância
assumida pelos meios digitais é cada vez mais relevante. Podemos verificar esta situação …