Purpose The purpose of this paper is to analyze the evolution of total quality management
(TQM) models, frameworks, and tools and techniques in higher education (HE) over the last …

Purpose The purpose of this paper is to analyze the evolution of Total Quality Management
(TQM) in terms of barriers, customers and accreditation in higher education (HE) over the …

Purpose The current study provides insights on the application of critical soft TQM practices
in primary and secondary education and their impact on teachers' job satisfaction (TJS) …

Purpose Management education has assumed phenomenal prominence in India in recent
years, with branding being a prime factor used as a yardstick, rather a benchmark or point of …

The study aims to delineate the factors affecting the behavioral intentions of hotel interns of
the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the …

Abstract The Total Quality Management (TQM) approach has gained significant attention in
the Higher Education (HE) sectors worldwide, originating in the United States in the mid …

Total Quality Management (TQM) practices are well established in higher education.
However, their application in primary and secondary schools is less well established. This …

Understanding the needs of end users (customers, stakeholders) and the simultaneous
application of new methodologies for the implementation of strategic plans in order to meet …

This paper proposed a valid and reliable perceived quality assessment framework of
administrative services in Higher Education Institutions (HEI) in the Brazilian context. The …

The purpose of the paper was to identify quality dimensions through which the service
quality performance concerning TQM implementation in a Higher Education context could …