A critical review of patient satisfaction | Emerald Insight Books and journals Case studies
Expert Briefings Open Access Publish with us Advanced search A critical review of patient …

Customer satisfaction research has become the most frequent application of market
research in the 1990s. There are however a number of issues imposing difficulties on its …

This research proposes an integrative model of health care consumer satisfaction based on
established relationships among service quality, value, patient satisfaction and behavioral …

The main purpose of this study is to investigate the relationship between patient perception
of healthcare quality, patient satisfaction, and patient trust and the mediating effect of patient …

Structural equation modeling (SEM) is widely used in various disciplines. In the tourism
discipline SEM has not been frequently applied. This paper explains the concept of SEM …

Purpose–Aims to investigate the structural relationships between out‐patient satisfaction
and service quality dimensions under a South Korea health care system where patients …

One of the most important quality dimensions and key success indicators in health care is
patient satisfaction. One way to measure patient satisfaction is by calculating the gap that …

Based on customer cognitive, affective and conative experiences in Internet online
shopping, this study, from customers' perspectives, develops a conceptual framework for e …

This study investigates the applicability of a modified SERVQUAL instrument as a means of
measuring residents' perceptions of long‐term health‐care service quality in the USA and …

Purpose–The study aims to examine how communication, provider courtesy, support/care,
environment of the facility and waiting time significantly predict patients' satisfaction with …