Purpose In this study, we have collected the response from 200 private university lecturers in
Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural …

The importance of e-service and e-satisfaction in the education sector has increased
nowadays due to the COVID 19 pandemic and most of the universities have shifted to …

Purpose–The purpose of this study is to determine the effects of the Malcolm Baldrige
National Quality Award (MBNQA) quality tool in education. Identifying the main themes of …

Antecedents Auditors' professionalism has been criticized in recent years. Literature
suggests that professionalism is decreasing due to the current audit market and the …

Student satisfaction is an important determinant of university enrollment and reputational
capital. This paper investigates e-service quality impact on word-of-mouth measures of …

This conceptual study proposed that university service quality is of significant influence in
guaranteeing education tourist's (edu‐tourist) satisfaction, recommendation intention, and …

To date, literature on e-service quality (E-SQ) has mainly been on conceptualisation and
measurement issues within the e-retail environments. Empirical research on E-SQ and its …

This study addresses the gap of how businesses vary in quality services of its website by
investigating the e-Service Quality and its impact on achieving students' value added at …

Purpose In this age of exponential knowledge growth, where wireless internet is playing a
dominant role, the concerned authorities of higher education have to ensure that this tool …

Este trabajo tiene como objetivo analizar la transparencia online de las 100mejores
universidades del mundo y, a continuación, establecer los factores que influyen en su …