Background: Previous reviews have shown inconsistent effects of publicly reported
performance data on quality of care, but many new studies have become available in the 7 …

In a world where there is increasing demand for the performance of health providers to be
measured, there is a need for a more strategic vision of the role that performance …

Providing a good patient experience is a key part of providing high-quality medical care.
This paper explains why patient experience is important in its own right, and its relationship …

Background Hospitals under financial pressure may struggle to maintain quality and patient
safety and have worse patient outcomes relative to well-resourced hospitals. Poor predictive …

Background There is an extensive body of literature on health system quality reporting that
has yet to be characterized. Scoping is a novel methodology for systematically assessing the …

We evaluate a theory of the effects of publishing performance information on citizens'
collective voice to local providers about public service performance and the perceptions and …

Background The necessity for quality and safety improvement initiatives permeates health
care. 1, 2 Quality health care is defined as “the degree to which health services for …

Evidence from specialized treatment evaluations and large-scale natural studies of
treatment effectiveness is organized conceptually into a “treatment model” for summarizing …

Abstract Background The use of Patient Reported Experience Measures (PREMs) has great
potential in healthcare service improvement, but a limited use. This paper presents an …

A necessary condition for competition to promote quality in hospital markets is that patients
are sensitive to differences in hospital quality. In this paper we examine the relationship …