Selecting the right supplier for an assignment, as well as evaluating this supplier's
performance while the contract is being implemented, plays an important role in ensuring a …

It has been witnessed an increasing research interest on project performance measurement
to achieve coordinated control and sustainable management of projects during the past few …

The purpose of this study is to examine the current level of stakeholder involvement during
the project's planning process. Stakeholders often provide the needed resources and have …

Improving quality and customer satisfaction has received considerable attention in recent
years. This study examines construction in terms of customer satisfaction and quality. A …

In today's world of fierce competition, rendering service quality is crucial for subsistence and
success for its significant influence on customer satisfaction and loyalty to organisations …

This paper proposed seven existing and new performance indicators to measure the
effectiveness of quality management system (QMS) maintenance and practices in …

Construction is the most dangerous land-based work sector in Europe and the United States
The cost of accidents has received much attention in the recent past, and online interactive …

The release of the international standard for environmental management ISO 14001 in
1996, and the subsequent amendments (ISO 14001, 2004), including another due in 2015 …

This paper aims to investigate workmanship quality performance of construction projects
referring to number of defects occurred for new completed building. The research objectives …

Purpose–To obtain a general opinion concerning the implementation of quality
management systems (QMS) of construction‐related firms in the USA and Hong Kong, and …