Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …

Purpose: This paper provides a literature review of both qualitative and quantitative research
on service delivery in urban local authorities as portrayed in literature and offers more …

This study explores how mobile payment reconfigures checkout service by investigating role
and script changes and customers' reactions to interactions beyond transactions. Study 1 …

The study sought to develop and validate an innovative leadership model for improving
service delivery in urban local authorities. The prevalence of poor service delivery in urban …

With the growing popularity of online shopping and the increasing demand for luxury beauty
products, understanding the underlying cultural factors influencing consumer behaviour …

The main objective of this study is to examine the impact of leader emotional labour
strategies on job-related outcomes, job satisfaction (JS) and emotional exhaustion (EE) and …

Although online shopping has increased globally, South Africa (SA) still lags behind
developed countries in the adoption of online shopping. This study aimed at determining …

Purpose: The study aims to develop literature review on innovative leadership in order to
study main areas of research and present the status of innovative leadership. The study …

When a smiling service is inappropriate: what coping strategies for frontline employees? |
Cairn.info Cairn.info, Matières à réflexion Cairn.info, Matières à réflexion Aucune suggestion …

This empirical study examines the mediating role of depersonalization on the relationship
between dysfunctional customer behavior and service sabotage. This study further identifies …