Purpose–The majority of ISO 9001 certification research studies conducted so far are
supported by survey methodologies and descriptive statistics. As such, they express …

This book critically examines quality and quality assurance in the Ethiopian higher
education context. More specifically, the main research problem that guided the study …

Purpose–Despite all the studies carried out in order to analyze the impact of quality
management systems' implementation and certification on companies' financial …

The aim of this research is to analyse the dissatisfaction that ISO 9000 has created in small
companies. Certification is only a guarantee that the company is using a quality …

Several studies have analyzed the exporting pattern and performance of firms located in a
developing country. However, there is limited work on the impact of standards on the …

ISO 9001 certification motivations can be classified into two main categories:(1) internal
motivations; and (2) external motivations. Internal motivations are related with genuine …

Purpose: The purpose of this study is to give an insight into the practices of Moroccan
industrial companies in the area of managing quality costs. Furthermore, it analyses how the …

The paper gives insight into the published theories/models of the quality costing techniques
and the case studies conducted in various organizations. It has been found that CoQ …

Purpose The purpose of this paper is to examine the longitudinal evolution of quality costs
measurement, depicted in 99 real data studies of the last 30 years. A meta-analysis of these …

Purpose The present paper is an effort towards an integrated depiction of the quality costs of
supermarkets in Greece. The purpose of the survey was to investigate to what extent the …