While consumer engagement (CE) in the context of artificially intelligent (AI‐based) technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
J Paul, A Ueno, C Dennis - International Journal of Consumer …, 2023 - Wiley Online Library
The need of the hour is to encourage research on topics with newness and novelty. In this context, this article discusses multidimensional benefits and potential pitfalls of using …
X Ma, Y Huo - Technology in Society, 2023 - Elsevier
As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global attention for its advanced AI-based text generation capabilities. However, the issue of …
This research aims to gain a deeper understanding of the views and rationality of lecturers in using ChatGPT in learning by explaining how lecturers use it in learning and their reasons …
W Guo, Q Luo - Journal of Retailing and Consumer Services, 2023 - Elsevier
Consumers increasingly use intelligent personal assistants for shopping, given their advantages of being hands-free and voice-controlled, enabling individuals to multi-task …
IU Jan, S Ji, C Kim - Journal of Retailing and Consumer Services, 2023 - Elsevier
Artificial Intelligence (AI)-powered conversational agents have become ubiquitous tools in the digital transformation of conventional customer-company interactions. Despite the …
The study proposes AI-powered tools and applications as boundary-crossing objects to examine how AI performance can affect employees' job engagement, service and job …
Y Liu, B Hu, W Yan, Z Lin - Computers in Human Behavior, 2023 - Elsevier
Task-oriented chatbots are gradually being used across the globe. Most notably, while chatbots have for a long time penetrated users' daily lives in mainland China, Hong Kong is …
As technology becomes increasingly embedded in English as a foreign language (EFL) education, understanding the pedagogical potential of tools like ChatGPT is essential. This …