Emotions in service research: evolutionary analysis and empirical review: 服务情绪研究: 进化分析与实证综述

HE Arici, MA Köseoglu… - The Service Industries …, 2022 - Taylor & Francis
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Systematic literature review on emotional intelligence and conflict management

MA Winardi, C Prentice, S Weaven - Journal of global scholars of …, 2022 - Taylor & Francis
ABSTRACT A systematic literature review of 29 emotional intelligence (EI) studies was
performed, to examine where the studies were undertaken and what were the outcomes …

[HTML][HTML] Cultural values, emotional intelligence, and conflict handling styles: A global study

M Gunkel, C Schlaegel, V Taras - Journal of World Business, 2016 - Elsevier
While previous research has identified cultural values and emotional intelligence as central
determinants of conflict handling styles, little is known about the mechanism through which …

Introducing team mindfulness and considering its safeguard role against conflict transformation and social undermining

L Yu, M Zellmer-Bruhn - Academy of Management Journal, 2018 - journals.aom.org
The authors introduce the concept of team mindfulness, defined as a shared belief among
team members that their interactions are characterized by awareness and attention to …

Cultivating a conflict-positive workplace: How mindfulness facilitates constructive conflict management

AA Kay, DP Skarlicki - Organizational Behavior and Human Decision …, 2020 - Elsevier
What can organizations do to cultivate a more conflict-positive workplace? A promising line
of inquiry can be found in mindfulness. This paper examines the effect of mindfulness on the …

Online work: Managing conflict and emotions for performance in virtual teams

OB Ayoko, AM Konrad, MV Boyle - European Management Journal, 2012 - Elsevier
This qualitative study captures the development of conflicts and emotions in virtual teams
(VTs) and identifies strategies for preventing escalation of affective conflict to enhance VT …

Antecedents and consequences of knowledge sabotage in the Turkish telecommunication and retail sectors

A Serenko, AM Abubakar - Journal of Knowledge Management, 2022 - emerald.com
Antecedents and consequences of knowledge sabotage in the Turkish telecommunication and
retail sectors | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Conflict at work, negative emotions, and performance: A diary study

S Rispens, E Demerouti - Negotiation and Conflict …, 2016 - Wiley Online Library
This study examines how daily conflict events at work affect people's active (anger,
contempt) and passive (sadness, guilt) negative emotions and in‐and extra‐role …

Estrategias de manejo de conflicto en clave emocional

C Montes, D Rodríguez, G Serrano - Anales de Psicología/Annals …, 2014 - revistas.um.es
Un conflicto es un proceso dinámico y complejo que se alimenta de emociones. Por lo tanto,
para entender los procesos de gestión de conflicto, es necesario estudiar la influencia de …

Conflict management

P Elgoibar, M Euwema, L Munduate - Oxford research encyclopedia …, 2017 - oxfordre.com
Conflicts are part of nature and certainly part of human relations, between individuals, as
well as within and between groups. Conflicts occur in every domain of life: family, work, and …