Design for service inclusion: creating inclusive service systems by 2050
Purpose The purpose of this paper is to challenge service researchers to design for service
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …
Rethinking service systems and public policy: a transformative refugee service experience framework
S Boenigk, R Fisk, S Kabadayi… - Journal of Public …, 2021 - journals.sagepub.com
The global refugee crisis is a complex humanitarian problem. Service researchers can assist
in solving this crisis because refugees are immersed in complex human service systems …
in solving this crisis because refugees are immersed in complex human service systems …
Are sugar-sweetened beverage taxes effective? Reviewing the evidence through a marketing systems lens
The overconsumption of sugar-sweetened beverages (SSBs) is associated with
noncommunicable diseases such as obesity, type 2 diabetes, and cancer. Voluntary industry …
noncommunicable diseases such as obesity, type 2 diabetes, and cancer. Voluntary industry …
Toward a process theory of consumer vulnerability and resilience: Illuminating its transformative potential
If consumers had in! nite computing capacity and perfect self-control, they would estimate
their total lifetime accumulation of wealth and decide whether to make each purchase by …
their total lifetime accumulation of wealth and decide whether to make each purchase by …
The global refugee crisis: pathway for a more humanitarian solution
The global refugee crisis reveals refugees and other forcibly displaced persons (FDP) are
uniquely vulnerable consumers on a dynamic pathway precipitated by trigger events that …
uniquely vulnerable consumers on a dynamic pathway precipitated by trigger events that …
Perceived access, fear, and preventative behavior: Key relationships for positive outcomes during the COVID‐19 health crisis
Abstract The Coronavirus (COVID‐19) pandemic reduced real and perceived access to
healthcare services, exacerbating pandemic fear, and thus influencing consumers' adoption …
healthcare services, exacerbating pandemic fear, and thus influencing consumers' adoption …
Consumers' captive service experiences: it's YOU and ME
SW Rayburn - The Service Industries Journal, 2015 - Taylor & Francis
Consumers in captive services often do not have the same experiences as consumers in
typical service situations; this reality is largely ignored in existing service literature. To fill this …
typical service situations; this reality is largely ignored in existing service literature. To fill this …
Vital service captivity: coping strategies and identity negotiation
S Guillemot, M Dyen, A Tamaro - Journal of service research, 2022 - journals.sagepub.com
Nursing homes are the quintessential example of vital service captivity. Consumers need
vital services when they can no longer fulfil their basic needs on their own and their only …
vital services when they can no longer fulfil their basic needs on their own and their only …
Development of a value co‐creation wellness model: the role of physicians and digital information seeking on health behaviors and health outcomes
The US health care system lags behind other developed nations in health advances for
chronic diseases. Thus, decreasing the prevalence of preventable chronic diseases has …
chronic diseases. Thus, decreasing the prevalence of preventable chronic diseases has …
Examining antecedents of health insurance literacy: The role of locus of control, cognitive style, and financial knowledge
GE O'Connor, S Kabadayi - Journal of Consumer Affairs, 2020 - Wiley Online Library
Today's consumer is expected to make health‐care decisions that have serious implications
for their welfare. However, a major barrier to these decisions is a basic lack of understanding …
for their welfare. However, a major barrier to these decisions is a basic lack of understanding …