The effect of managerial coaching on salesperson's relationship behaviors: new evidence from frontline bank employees in China

C Pousa, Y Liu, A Aman - International Journal of Bank Marketing, 2020 - emerald.com
Purpose The purpose of the study is to test the effect of relationship managerial behavior (ie
managerial coaching) on frontline employee performance (ie sales performance) and the …

Unleashing the power of salespersons' implementation intentions through coaching

C Pousa - Development and Learning in Organizations: An …, 2020 - emerald.com
Purpose The purpose of the paper is to validate if managers (through the use of managerial
coaching) can help subordinates develop implementation intentions to address difficult …