A systematic review of customer Sharia compliance behaviour in Islamic banks: determinants and behavioural intention
Purpose This study aims to investigate what past scholars have learned about Muslim
consumer compliance behaviour in Islamic banks and identify what future research is …
consumer compliance behaviour in Islamic banks and identify what future research is …
[HTML][HTML] The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19
MS Alzaidi, G Agag - Journal of Retailing and Consumer Services, 2022 - Elsevier
The COVID-19 pandemic has disrupted the customers habits of purchasing as well as
shopping behaviours. This study seeks to develop an integrated model of the critical role of …
shopping behaviours. This study seeks to develop an integrated model of the critical role of …
The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality
The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking
services: mediating role of service quality | Emerald Insight Books and journals Case …
services: mediating role of service quality | Emerald Insight Books and journals Case …
The relationship between CRM and customer loyalty: The moderating role of customer trust
Purpose The present study investigates the moderating role of customer trust in customer
relationship management (CRM) components and customer loyalty relationships in the …
relationship management (CRM) components and customer loyalty relationships in the …
Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa
R Moosa, S Kashiramka - Journal of Islamic Marketing, 2022 - emerald.com
Purpose This study aims to explore the relationship between the objectives of Islamic
banking, customer satisfaction and customer loyalty in the South African context. Diving …
banking, customer satisfaction and customer loyalty in the South African context. Diving …
Examining the antecedents and outcomes of smart government usage: An integrated model
Smart government is viewed as the highest modernization stage of public agencies.
Governments seek to employ disruptive technologies to substantially transform government …
Governments seek to employ disruptive technologies to substantially transform government …
How phygital customers' experience transforms the retail banking sector? Examining customer engagement and patronage intentions
Purpose Phygital emerges as a promising phenomenon, as it uses innovative technologies
to connect digital spaces and physical places that provide customers with an interactive and …
to connect digital spaces and physical places that provide customers with an interactive and …
The effect of religiosity and service quality on job satisfaction: A case study of MSME employees
This study aims to analyze the effect of religiosity and service quality on job satisfaction in
micro, small and medium enterprise (MSME) industry employees by taking a sample of 120 …
micro, small and medium enterprise (MSME) industry employees by taking a sample of 120 …
Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective
Customer satisfaction is at the heart of any successful business entity. The influence of
service quality on the role of customer orientation in achieving greater customer satisfaction …
service quality on the role of customer orientation in achieving greater customer satisfaction …