Big data and analytics in hospitality and tourism: a systematic literature review
M Mariani, R Baggio - International Journal of Contemporary …, 2022 - emerald.com
Purpose The purpose of this work is to survey the body of research revolving around big
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …
A systematic literature review on machine learning applications for consumer sentiment analysis using online reviews
Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
Big data in tourism research: A literature review
J Li, L Xu, L Tang, S Wang, L Li - Tourism management, 2018 - Elsevier
Even at an early stage, diverse big data have been applied to tourism research and made
an amazing improvement. This paper might be the first attempt to present a comprehensive …
an amazing improvement. This paper might be the first attempt to present a comprehensive …
Dealing with pandemics: An investigation of the effects of COVID-19 on customers' evaluations of hospitality services
The hospitality industry is highly vulnerable to pandemics. However, little is known about
how pandemics alter travelers' evaluations of hospitality services. Therefore, this study …
how pandemics alter travelers' evaluations of hospitality services. Therefore, this study …
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
What do hotel customers complain about? Text analysis using structural topic model
The ability to understand the causes of customers' complaints is critical for hotels to improve
their service quality, customer satisfaction, and revenue. This study adopts a novel structural …
their service quality, customer satisfaction, and revenue. This study adopts a novel structural …
Market segmentation and travel choice prediction in Spa hotels through TripAdvisor's online reviews
Customer segmentation via online reviews and ratings can assist different hotels, including
spa hotels, to better inform marketing strategy development and ensure optimal marketing …
spa hotels, to better inform marketing strategy development and ensure optimal marketing …
Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews
Robots and artificial intelligence are essential to the future of the hospitality industry, and
they are receiving increasing interest from hotel managers and researchers. However, the …
they are receiving increasing interest from hotel managers and researchers. However, the …
Revealing customers' satisfaction and preferences through online review analysis: The case of Canary Islands hotels
Travelers can enjoy a wide range of choices with the assistance of online review websites
such as TripAdvisor. Online reviews provided by customers are an important portion of …
such as TripAdvisor. Online reviews provided by customers are an important portion of …
The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model
This study aims to investigate the hotel selection differences among different types of
travellers through online hotel reviews. Specifically, the study performs a detailed …
travellers through online hotel reviews. Specifically, the study performs a detailed …