The purpose of this study is to empirically test the effects of high-performance work systems
(HPWS) on employee attitude, service quality, customer satisfaction, and customer loyalty in …

Purpose–This paper seeks to explore the factors affecting provision of service quality in the
public health sector in Kenya, focusing on employee capability, technology, communication …

This paper examines the practice of total quality management (TQM) philosophy within
companies operating in Ireland. The main objective of this study is to establish whether, or …

Given that they create what it sells, employees are the Irish Health service's most valuable
asset. They are increasingly being asked to embrace change on many different levels. In …

This study investigates the effects of operational innovations, such as application of
advanced information technology (IT) systems and supported knowledge and skills (SKSs) …

The aim of this paper is to measure and analyse patients' satisfaction with the national
healthcare system (NHS) in Greece. Patients' satisfaction will be measured using the …

During the last decades, the interest for the patients' needs, the quality of the services
offered and the satisfaction level from healthcare is increasing. The measurement and the …

This paper reports the findings of a research study designed to manage and measure
service quality in dental healthcare. Two large dental practices located in a major UK city …

This research project was conducted on 'Factors influencing service delivery in Public
Hospitals: a case of Nairobi County, Kenya'. The study was conducted at Kenyatta National …

During the last decades the interest of health scientists has been increasingly focused on
patients' needs, the quality of the services offered and the satisfaction level from the …