SERVQUAL is being used as a tool to measure service quality in almost every service
industry. Doubts have been raised, however, about the fitness of this instrument to each …

Sažetak Service quality, students' satisfaction and their behavioural intentions are
recognised as rather important aspects in higher education institution's strategy in a …

The main aim of this research was to study the relationship between perceived quality (PQ)
and satisfaction in Higher education, and especially to identify if these variables could differ …

The purpose of this paper is to analyse the contextual and individual influences on student
satisfaction. More specifically, it seeks to examine how teachers' and students' perceptions …

Se ha llevado a cabo un análisis comparativo entre un modelo con enfoque de medición
formativo, otro reflexivo y un tercero de antecedentes, de las dimensiones de la calidad de …

One of the biggest contemporary challenges of management in service industries is
providing and maintaining customer satisfaction. Service quality and customer satisfaction …

The purpose of this study is to assess the technical (output) and functional (process) quality
of mobile services, as well as the role of corporate image as a mediator between …

This article examines service quality provided in the classroom, by applying the Servqual
instrument in two operations management (OM) courses located at the two extremes of the …

The purpose of this study was to explore key attributes of service quality in the Croatian
higher education system. In particular, the study aims to compare student and faculty …

Purpose Online learning gained ground during the pandemic and has continued to be used
in the post-Covid era. Items related to online learning should be included in service quality …