This study aims at investigating whether EI (Employees' Involvement) constitutes the
mediating link relating Industry 4.0 technologies to operational performance improvement in …

Although much has been written about total quality management (TQM) and employee
involvement, little attention has been paid to individual-level determinants of employees' …

Aiming at exploring the influence of quality management systems (QMS) in staff's work
engagement and psychological empowerment in private institutions of social solidarity …

One of the most important aspects that sport organisations need to pay attention when it
comes to being competitive is the use of total quality management (TQM) techniques. The …

The purpose of this research was to examine the mediating effect of empowerment on the
linkage between Total Quality Management (TQM) and service recovery performance in the …

This article examines the assertion that in some situations employees do not support a
participative management style applied by their managers. The effect of exposure to …

The desire of any service organization is deliver quality service that meets their customer
expectations so as to remain profitable and in business. The service market has now …

Objective: The objective of this article is to determine the relationship between
intrapreneurial competencies (IC)(ie opportunity promoter, proactivity, flexibility, business …

The 5S management method (seiri, seiton, seiso, sheiketsu, shitsuke) that manufacturing
companies originally applied was adapted and applied in educational institutions. The …

This article describes the considerations for the implementation of the Lean Six Sigma (LSS)
methodology in small and medium-sized enterprises. Pilot research was conducted in Polish …