From service quality to e-service quality: Measurement, dimensions and model

SO Ighomereho, AA Ojo, SO Omoyele… - arXiv preprint arXiv …, 2022 - arxiv.org
With the global increase in online services, there is a paradigm shift from service quality to e-
service quality. In order to sustain this strategic change, there is need to measure and …

Effects of risk management practices on banks' performance: An empirical study of the Jordanian banks

M Sleimi - Management Science Letters, 2020 - m.growingscience.com
Despite the importance of risk management in the banking sector, little research has been
devoted to the Ara-bian settings. This paper investigates the effect of risk management …

[PDF][PDF] An exploratory study to identify the impact of leadership styles on achieving institutional excellence in the public sector: United Arab Emirates

AA Karam, AF Kitana - International Journal of Business and …, 2020 - academia.edu
The main purpose of the study was exploratory the influence of leadership styles (LS) on
institutional excellence (IE) to find out the best indicators for developing the UAE leadership …

E-Banking services quality and customer loyalty: The moderating effect of customer service satisfaction: Empirical evidence from the UAE banking sector

M Sleimi, M Musleh, I Qubbaj - Management science letters, 2020 - m.growingscience.com
Despite the importance of the relationship between E-banking service quality and customer
loyalty in the banking sector, little research has been devoted to Arabian regions. This paper …

[HTML][HTML] The relationship between satisfaction, trust and loyalty in electronic banking

Z Ilirjana, LK Drita - Финансы: теория и практика, 2022 - cyberleninka.ru
Nowadays, the increase of competition has made organizations constantly strive to increase
their productivity and reduce their costs. The rapid growth of systems based on electronic …

Islamic E-Service Quality (IESQ): Sebuah Model Konseptual

M Fauzi, A NOVIA, P RAHMAT… - Maqdis: Jurnal …, 2021 - ejournal.uinib.ac.id
Abstract Model konseptual kualitas layanan elektronik (selanjutnya disingkat ESQ) sudah
banyak dikembangkan oleh ahli maupun akademisi. Namun, dalam literatur kajian ekonomi …

[PDF][PDF] Customer Satisfaction with Electronic Banking Services in the Iraqi Banking Sector: a case of Duhok city banks

SS Ibrahim - Academic Journal of Nawroz University, 2022 - researchgate.net
The study aims to discover the relationship between E-banking services and satisfactions of
three bank clients in Duhok such as: KI B, RT bank and Cihan Bank. Recently, as a result of …

[HTML][HTML] The barriers of adoption the e-banking in the Libyan Banks—A case study of commercial banks in Tobruk city

H Alnaas - Open Journal of Business and Management, 2021 - scirp.org
The goal of this study is to identify the major barriers to E-Banking adoption at Libyan
commercial (public and private) banks. According to the results, there are significant barriers …

[PDF][PDF] Pentingnya Kualitas Layanan Dalam Meningkatkan Kepuasan Dan Loyalitas Pelanggan Indihome Banjarmasin

T Effendi, SH Maharani, L Permanasari - Jurnal INTEKNA, 2023 - core.ac.uk
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan jasa provider
Indihome di Banjarmasin terhadap kepuasan dan loyalitas konsumennya. Metode penelitan …

AI-Driven Customization in Financial Services: Implications for Social Innovation in Nepal

S Khadka, B Rai, AK Khadka - NCC Journal, 2023 - nepjol.info
The study examines the association and influence of Artificial intelligence (AI) adoption and
social innovation on decision-making within the Nepalese banking sector. A descriptive and …