Background Satisfaction and its measurement are important for public policy analysts,
healthcare managers, practitioners and users. Despite problems with establishing a tangible …

There is considerable interest in the use of statistical process control (SPC) in healthcare.
Although SPC is part of an overall philosophy of continual improvement, the implementation …

There are many applications of control charts in health-care monitoring and in public-health
surveillance. We introduce these applications to industrial practitioners and discuss some of …

Incident reporting lies at the heart of many initiatives to improve patient safety. The UK
National Patient Safety Agency (NPSA) 1 has recently launched a national reporting and …

Measuring the quality of health care has become a major concern for funders and providers
of health services in recent decades. One of the ways in which quality of care is currently …

Measuring the performance of public agencies and programmes is essential to ensure that
citizens enjoy quality services and that governments can be sure that taxpayers receive …

Incident reporting lies at the heart of many initiatives to improve patient safety. The UK
National Patient Safety Agency (NPSA) 1 has recently launched a national reporting and …

There is worldwide interest in using routinely collected statistics to construct indicators to
measure the outcome of hospital care. Typically, interest in any particular condition tends to …

Objective There is a growing focus on quality and safety in healthcare. Outcome indicators
are increasingly used to compare hospital performance and to rank hospitals, but the …

Objective: To design and validate a statistical method for evaluating the performance of
surgical units that adjusts for case volume and case mix. Design: Validation study using …