The relationship between E-service quality, ease of use, and E-CRM performance referred by brand image

S Kamal, A Naim, H Magd, SA Khan… - Building a Brand Image …, 2022 - igi-global.com
The purpose of this study is to determine the relationship of e-service quality (ESQ) and
ease of use (EOU) to electronic customer relationship management (E-CRM), which is …

Critical Success Factors for Transforming CRM to SCRM for building E-CRM

H Alqahtani, A Naim - Building a Brand Image Through Electronic …, 2022 - igi-global.com
In the current scenario, the entire Middle East is witnessing drastic digitalization, and
consumer behavior is also widely affected by the technological development. This has …

[HTML][HTML] A pricing optimization modelling for assisted decision making in telecommunication product-service bundling

AF Zakaria, SCJ Lim, M Aamir - International Journal of Information …, 2024 - Elsevier
Product service bundle (PSB) is a marketing strategy that offers attractive product-service
packages with competitive pricing to ensure sustained profitability. However, designing …

[PDF][PDF] Online Security on E-CRM System

F Olayah, EA Anaam, MA Bakhtan, A Shamsan… - …, 2022 - researchgate.net
In recent decades, online security has been seen in terms of protecting the web application
layer from unauthorized user threats. There are numerous advantages and benefits …

Applied Fuzzy and Analytic Hierarchy Process in Hybrid Recommendation Approaches for E-CRM

EA Anaam, SC Haw, P Naveen - JOIV: International Journal on Informatics …, 2022 - joiv.org
To create a personalized E-CRM recommendation system, the electronic customer
relationship management system needs to investigate low accuracy and lack of …

Analysis of multi-criteria recommendation system based on fuzzy algorithm

EA Anaam, SC Haw, KW Ng, P Naveen… - Bulletin of Electrical …, 2024 - beei.org
There is a gap in defining the multi-criteria decision-making issues and with
recommendation techniques and theories that can help develop the modulation coefficient …

The Relationship between Psychological Contract Breach and Psychological Contract Violation: The interactive effects of Tenure

MM Babar, DK Durrani, F Lateef - Pakistan Languages and …, 2022 - ojs.plhr.org.pk
The purpose of this study is to examine the relationship between psychological contract
breach (PCB) and psychological contract violation (PCV), and the extent to which this …

Designing a Model for the Effect of Content Marketing on the Effectiveness of E-customer Relationship Management

H Sohrabi, SAA Razavi, S Tahmasebi Limoei… - International Journal of …, 2022 - ijism.isc.ac
The present study aims to design a model for the effect of content marketing on e-customer
relationship management (E-CRM) in the Iran Public Libraries Foundation (IPLF). This …

A Practical Research on the Internship Mode of Normal Students under the “Trinity” Collaborative Education Mechanism

X Bai, FT Pan - Business, Management and …, 2022 -  …
On-the-job practice is one of the forms of educational internship programs for normal
students. Thanks to the advantages of the on-the-job practice that enable normal students to …

The Effect of the Mental Image of the Country of Origin of the Brand on the Formation of Brand Equity Resulting in Brand Trust in the Sports Industry (Case Study …

MH Khoram, M Moradi, M Hatami - Sports Marketing Studies, 2021 - gsmsmr.uok.ac.ir
The aim of this study was to investigate the effect of the mental image of the country of origin
of the brand on the formation of brand equity resulting in brand trust in the sports industry as …