A critique of benchmarking and performance measurement: lead or lag?
K Anderson, R McAdam - Benchmarking: an international Journal, 2004 - emerald.com
This paper succinctly critiques the benchmarking literature and the performance
measurement literature in regards to the novel concept of lead benchmarking as a possible …
measurement literature in regards to the novel concept of lead benchmarking as a possible …
[图书][B] Public governance as co-creation: A strategy for revitalizing the public sector and rejuvenating democracy
We need new governance solutions to help us improve public policies and services, solve
complex societal problems, strengthen social communities and reinvigorate democracy. By …
complex societal problems, strengthen social communities and reinvigorate democracy. By …
Benchmarking: achieving best value in public‐sector organisations
H Magd, A Curry - Benchmarking: An International Journal, 2003 - emerald.com
Given the emphasis in today's environment on customer focus, stakeholders' interests,
public‐sector organisational performance and other methods of assessment are employed …
public‐sector organisational performance and other methods of assessment are employed …
Why measure performance? Different purposes require different measures
RD Behn - Public administration review, 2003 - Wiley Online Library
Performance measurement is not an end in itself. So why should public managers measure
performance? Because they may find such measures helpful in achieving eight specific …
performance? Because they may find such measures helpful in achieving eight specific …
Pengantar Manajemen
DA Harahap, D Amanah - 2018 - osf.io
Abstract Buku Pengantar Manajemen ini di desain untuk memperkenalkan mahasiswa
tentang manajemen dalam buku Pengantar Manajemen yang didukung berbagai teori dan …
tentang manajemen dalam buku Pengantar Manajemen yang didukung berbagai teori dan …
A measurement framework for assessing the contribution of social media to public engagement: An empirical analysis on Facebook
D Agostino, M Arnaboldi - Public Management Review, 2016 - Taylor & Francis
The public sector is increasingly turning to social media as a means to communicate and
interact with citizens, but little is known about the contribution that these social technologies …
interact with citizens, but little is known about the contribution that these social technologies …
Misplaced trust? Exploring the structure of the e-government-citizen trust relationship
FV Morgeson III, D VanAmburg… - Journal of public …, 2011 - academic.oup.com
A growing body of research focuses on the relationship between e-government, the
relatively new mode of citizen-to-government contact founded in information and …
relatively new mode of citizen-to-government contact founded in information and …
Public sector innovation research: What's next?
J Potts, T Kastelle - Innovation, 2010 - Taylor & Francis
This paper introduces the analytic context of public sector innovation studies along with an
overview of the nine papers in this volume. But it also seeks to advance a new research …
overview of the nine papers in this volume. But it also seeks to advance a new research …