Purpose This paper focuses on the “how” of business analytics (BA) value creation, which
remains an open research problem and a practical challenge. The main purpose of this …

Abstract Service-oriented architecture (SOA) is a significant framework that enables
intelligent information systems to offer business process-based services, namely Business …

Decision-intensive business processes are performed by decision makers who gather
different pieces of information to reach the process objective: a final decision of high quality …

Purpose Business process modeling faces a difficult balance: on the one hand,
organizations seek to enact, control and automate business processes through formal …

Process flexibility is essential for organizations coping with uncertainty, emergence, and
change. In this study, we research how process stories may lessen friction in realizing …

Processes where knowledge is a key characteristic are called knowledge intensive
processes (KIP). A successful KIP has to adapt for the situation and to treat each customer's …

A knowledge-intensive process (KiP) is a flexible process where knowledge workers have
the control over the actions to be taken towards fulfilling the process goals. Yet, the context …

In order to achieve their business goals, organizations heavily rely on the operational
excellence of their business processes. In traditional scenarios, business processes are …

Business processes and their outcomes rely on data whose values are changed during
process execution. When unexpected changes occur, eg, due to last minute changes of …

The interest and scope of the area of autonomous systems have been steadily growing in
the last 20 years. Artificial intelligence planning and scheduling is a promising technology …