Purpose: Through a comprehensive literature review using PRISMA criteria, the current
study identified the primary antecedents of electronic customer relationship management (e …

Rapid strides in Information and Communication Technology (ICT), is fast penetrating into all
aspects of commercial banking. On the one hand ICT enables the banks to provide their …

The primary goal of this study is to experimentally examine the mediating role of customer
trust in the impact of sustainable brand equity on customer satisfaction and customer loyalty …

The vital significance of Customer Relationship Management (CRM) is widely recognized
today across many businesses, and banking is no exception. In a growingly competitive …

ABSTRACT While 'Brick and Mortar Banking'–the banking business done through physical
branches–was the only service delivery channel for banking services in the past, today there …

Given the vast potential of Information and Communication Technology (ICT) for bringing in
innovations in business processes, thus leading to better quality services at lower costs, and …

In Kerala's economy, information technology (IT) sector adorns a place of pride, Kerala
being a state in India with the topmost literacy and a large share of technically qualified …

Introduction: The huge and unaffordable expenditure on health for hospitalization, medicine
etc. due to Covid-19 disrupted the financial stability of many households, mostly those in the …

Introduction: Considering the immense development potential of ICT, this paper closely
looks into the innovations in the telecom sector like 5G. It examines how such innovations …

Considering the general sluggishness in the growth of bank credit and the prospects of retail
credit, especially housing finance, to propel credit growth in an economy like India where the …