This paper reviews the advice-giving and advice-taking literature. First, the central findings
from this literature are catalogued. Topics include: advice utilization, confidence, decision …

Although some recipients benefit from exposure to sophisticated and sensitive support
messages, the effects of these messages are moderated (sometimes substantially) by …

This fully updated ninth edition provides an introduction to conflict and conflict management
that is firmly grounded in current theory, research, and practice. Covering a range of conflict …

Although active listening is considered an important communication skill in a variety of
occupational and therapeutic fields, few experiments compare dyadic partners' perceptions …

Abstract Information management is an important component of coping with illness and
illness-related uncertainty. Normative theory and research on information seeking and …

Although individuals can derive substantial benefits from exchanging information and ideas,
many individuals are reluctant to seek advice from others. We find that people are reticent to …

Distressed emotional states-anger, fear, anxiety, sadness, shame, and hurt-are a ubiquitous
feature of the human experience. Frequently, we cope with these distressed states by …

We examine “conversational receptiveness”–the use of language to communicate one's
willingness to thoughtfully engage with opposing views. We develop an interpretable …

People with chronic and acute illnesses experience uncertainty about their prognoses,
potential treatments, social relationships, and identity concerns. In a focus group study of …

Social support provides general social therapy for all types of incongruities one may
encounter, soothing and relieving the symptoms of the person encountering the incongruity …