The relationship between perceived justice facets and satisfaction is well discussed in
literature. The aim of this study is to test the mediating impact of customer forgiveness …

While there is general consensus that students are more or less participants in their
educational experiences, the relationship between student participation and satisfaction has …

Purpose This study aims to explore the influence of the individual student profile of
Hofstede's Power Distance, Uncertainty Avoidance, Collectiveness and Long-Term …

This study examines effects of different compensation types on satisfaction with the service
recovery in different failure severity and responsibility conditions. We additionally integrate …

Purpose This study investigated distributive justice (DJ), procedural justice (PJ) and
interactional justice (IJ) in the recovery of service in the hotel industry as well as their effects …

A detailed search was conducted to create a bibliography of articles related to the mission of
the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …

Research on the relationship between customer coproduction and satisfaction has produced
mixed results even after accounting for the role of attribution. This paper extends prior …

Purpose This paper aims to investigate the relationship between prospective teachers'
cultural profiles and service quality expectations in a pedagogical training program in …

This study aims to investigate the direction and strength of the relationships among service
recovery, relationship quality, and brand image in higher education industries. This research …

Purpose–The purpose of this paper is to investigate how students from Australia, Indonesia
and Malaysia differ in their propensity to complain and attitudes to complaining …