A systematic review of responsiveness to develop future research agenda: a TCCM and bibliometric analysis
Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …
prior research conducted in the area of responsiveness. Furthermore, it determines to …
Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication …
HM Alzoubi, M Inairat - Uncertain supply chain …, 2020 - research.skylineuniversity.ac.ae
Customer focus strategy has shifted the way the businesses shape their customer
satisfaction. Service oriented companies in general have been given a great emphasis and …
satisfaction. Service oriented companies in general have been given a great emphasis and …
Examining linkage between transactional leadership, organizational culture, commitment and compensation on work satisfaction and performance
N Nurlina - Golden Ratio of Human Resource Management, 2022 - goldenratio.id
The purpose of this study was to analyze the effect of transactional leadership,
organizational culture, commitment, and compensation on job satisfaction. The research …
organizational culture, commitment, and compensation on job satisfaction. The research …
Extension of technology continuance theory (TCT) with task technology fit (TTF) in the context of Internet banking user continuance intention
Purpose The advancement in Internet technology has played a significant role in
revolutionizing the Internet banking services. Therefore, little is discussed about factors that …
revolutionizing the Internet banking services. Therefore, little is discussed about factors that …
Effect of corporate social responsibility on consumer satisfaction and consumer loyalty of private banking companies in Peru
L Leclercq-Machado, A Alvarez-Risco… - Sustainability, 2022 - mdpi.com
This study aimed to determine the effect of corporate social responsibility (CSR) on
consumer satisfaction and loyalty in the Peruvian private banking sector. A total of 390 bank …
consumer satisfaction and loyalty in the Peruvian private banking sector. A total of 390 bank …
Banking service quality literature: a bibliometric review and future research agenda
RJ Patel, A Siddiqui - Qualitative Research in Financial Markets, 2023 - emerald.com
Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …
service quality and to provide various research streams. Another goal is to provide future …
A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
KL Khoo - PSU Research Review, 2022 - emerald.com
Purpose This paper aims to understand the impact of service quality on corporate image and
customer satisfaction. Furthermore, this study also examined the influence of corporate …
customer satisfaction. Furthermore, this study also examined the influence of corporate …
The relationship between service quality, corporate image, and customer loyalty of Generation Y: An application of SOR paradigm in the context of superstores in …
Facing immense competition, retailers across the globe are experiencing reduction in their
customer loyalty. This decreasing trend is even more observable in the superstore retailing …
customer loyalty. This decreasing trend is even more observable in the superstore retailing …
Why customer satisfaction is important to business?
AA Hamzah, MF Shamsudin - Journal of Undergraduate Social Science …, 2020 - abrn.asia
This paper explores the importance of customer in strategic marketing in the values of
customer satisfaction and loyalty. The role of customer for organizations in the 21st century …
customer satisfaction and loyalty. The role of customer for organizations in the 21st century …
Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry: moderating effects of gender
V Teeroovengadum - European Business Review, 2022 - emerald.com
Purpose The link between service quality and customer satisfaction has been well
established; however, there are strong reasons to believe that gender moderates the effects …
established; however, there are strong reasons to believe that gender moderates the effects …