A systematic literature review on machine learning applications for consumer sentiment analysis using online reviews
Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
A bibliometric review on the development in e-tourism research
Purpose E-tourism is instilling in the tourism industry with the advancement in the
technological infrastructure all over the world and fetching tremendous tourists' attention …
technological infrastructure all over the world and fetching tremendous tourists' attention …
Market segmentation and travel choice prediction in Spa hotels through TripAdvisor's online reviews
Customer segmentation via online reviews and ratings can assist different hotels, including
spa hotels, to better inform marketing strategy development and ensure optimal marketing …
spa hotels, to better inform marketing strategy development and ensure optimal marketing …
What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis
M Nilashi, RA Abumalloh, A Alghamdi… - Telematics and …, 2021 - Elsevier
The COVID-19 pandemic has caused major global changes both in the areas of healthcare
and economics. This pandemic has led, mainly due to conditions related to confinement, to …
and economics. This pandemic has led, mainly due to conditions related to confinement, to …
Revealing customers' satisfaction and preferences through online review analysis: The case of Canary Islands hotels
Travelers can enjoy a wide range of choices with the assistance of online review websites
such as TripAdvisor. Online reviews provided by customers are an important portion of …
such as TripAdvisor. Online reviews provided by customers are an important portion of …
[HTML][HTML] The role of emotions in the consumer meaning-making of interactions with social robots
M Borghi, MM Mariani - Technological Forecasting and Social Change, 2022 - Elsevier
The interaction with social robots is supposed to be a unique and emotionally charged
activity. Based on the diffusion of innovations literature, subjective feelings represent a driver …
activity. Based on the diffusion of innovations literature, subjective feelings represent a driver …
Factors influencing medical tourism adoption in Malaysia: A DEMATEL-Fuzzy TOPSIS approach
Tourism is one of the biggest competitive industries in the world. Nowadays, medical tourism
is quickly developing as a part of tourism for health and wellness care. There are many …
is quickly developing as a part of tourism for health and wellness care. There are many …
Revealing travellers' satisfaction during COVID-19 outbreak: Moderating role of service quality
Abstract User-Generated-Content (UGC) has gained increasing attention as an important
indicator of business success in the tourism and hospitality sectors. Previous literature has …
indicator of business success in the tourism and hospitality sectors. Previous literature has …
Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques
This study aims to investigate the travellers' choice behaviour towards green hotels through
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
Elements of information ecosystems stimulating the online consumer behavior: A mediating role of cognitive and affective trust
Abstract Information makes consumers aware of what is on the market, their producers, and
their prices, which is important for making informed purchasing decisions. Information to …
their prices, which is important for making informed purchasing decisions. Information to …