Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic …
Recent investments in automation and AI are reshaping the hospitality sector. Driven by
social and economic forces affecting service delivery, these new technologies have …
social and economic forces affecting service delivery, these new technologies have …
HCI and digital twins–A critical look: A literature review
Digital twins (DTs) are one form of datafication. They are virtual reflections of physical world
entities, of objects and phenomena, and are rapidly becoming an asset for innovation. There …
entities, of objects and phenomena, and are rapidly becoming an asset for innovation. There …