Purpose Because of the nature of their work, frontline service employees are highly exposed
to customer incivility (CI) and are required to perform surface acting (SA) in such …

The aim of this research is to examine the relationships between the factors of job
satisfaction (pay, promotion, supervision, fringe benefits, contingent rewards, operating …

The use of information technology to support the various needs and development of
organizations, individuals, and companies will undoubtedly bring something positive. With …

This study aims to analyze the effect of perceived external prestige to the workplace deviant
behavior that is mediated by job satisfaction. The sample used in this study was 120 …

Purpose This study examines the mediating effect of employee loyalty on the relationship
between love dimensions as adapted from the triangular theory of love and business …

Academic research on employee loyalty, which is a crucial aspect of organizational success
in today's competitive business era, is gaining increasing attention in the human resource …

Purpose of the study: This research has the goals to identify the influence of management
style and emotional intelligence on the formation of commitment and loyalty among the staff …

Patient satisfaction and loyalty are widely cited as markers of healthcare quality.
Organizational commitment assists first-level health facilities in achieving the goals by …

Purpose: This study aimed to assess the impact of workplace spirituality and servant
leadership on service quality in higher education. Design/methodology/approach: This was …

The objective of this study is to examine the relationship between Employee Empowerment
(EE) and Service Quality Delivery (SQD) with Organizational Commitment (OC) as a …