As organizational research continues to globalize, scholars increasingly must translate established scales into languages other than those in which the scales were originally …
The attention paid to intraindividual phenomena in applied psychology has rapidly increased during the last two decades. However, the design characteristics of studies using …
Although emotional labor gains considerable interest in research and practice, current hospitality management literature has neglected to investigate its influence on employee …
Y Yu, ST Xu, G Li - Tourism Management, 2023 - Elsevier
This study examined the relationships between abusive supervision, subordinates' work engagement and their emotional labour on a daily basis. Based on an experience sampling …
W Xiong, M Huang, B Okumus, XY Leung, X Cai… - Tourism …, 2023 - Elsevier
The current study aims to examine the longitudinal effects of emotional labor on the mental health of hotel employees based on the Allostatic Load and Conservation of Resources …
MA Uy, KJ Lin, R Ilies - Academy of management Journal, 2017 - journals.aom.org
The resource-depleting effect of surface acting is well established. Yet we know less about the pervasiveness of this depleting effect and what employees can do at work to replenish …
S Kim, J Wang - International journal of environmental research and …, 2018 - mdpi.com
Recently, research on service workers' emotional labor has received considerable attention, both in theory and practice. Emotional labor has been reported to cause both stress and …
Self-control is an important component of organizational life, with organizational members constantly needing to exert self-control to overcome their desires and achieve long-term …
B Raza, S St-Onge, M Ali - International Journal of Bank Marketing, 2023 - emerald.com
Purpose Based upon social exchange theory, this study investigates the mediating effect of consumers' trust in banking industry frontline employees on two relationships:(1) the relation …