Purpose This study aims to find evidence of the HEdPERF scale use for measuring the
perceived service quality from the perspective of students in higher education institutions …

In field of service design, the research and application of service quality plays an important
role in the development and competition of enterprises by establishing brand image and …

Purpose The purpose of this study is to examine the influence of service quality on student's
satisfaction. Design/methodology/approach Using empirical research, the study identified …

The study surveyed 222 small and medium enterprises (SMEs) from the Limpopo province
of South Africa on the impact of mimicry isomorphism in making sustainable development …

Everyone, every day or almost every day, uses various type of services, without being even
aware of it. They could have been both intangible and material services. Customers want to …

This paper aims to analyze the opinion of tourists about airlines' service in a developing
country. For this, the study proposes to make a comparative analysis of two evaluation …

Purpose Marketing investigations on the concomitant variables of both service quality and
relationship marketing are very scarce. Hence, the purpose of this study is to examine the …

The features of quality, which is an ambiguous, gradual and very subjective concept, cause
that there is no one absolute standard for it. Scientists are looking for ways of its evaluation …

The Agenda 2030 recognises corruption as a major obstacle to sustainable development
and integrates its reduction among SDG targets, in view of developing peaceful, just and …

Purpose Citizen's service centers (CSCs) are front-end delivery public points which aim to
reduce bureaucratic procedures and improve citizens' services. The present study, based on …