In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

Although the use of artificial intelligence (AI) chatbots in public organizations has increased
in recent years, three crucial gaps remain unresolved. First, little empirical evidence has …

In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

Chatbots—computer programs designed to interactively engage with users, replicating
humanlike conversational capabilities during service encounters—have been increasingly …

The use of artificial intelligence (AI) chatbots in the public sector worldwide has increased in
recent years. Despite its increasing use, public administration research in this area faces …

The majority of current e-participation tools are based on online web forums where citizens
make proposals and provide comments and opinions, forming large conversation threads …

In this paper, we present a chatbot to access open government data. Differently to similar
systems reported in the research literature, the developed chatbot not only allows searching …

The provision of public services (PS) is at the heart of public authority operations as it
directly affects citizens' lives and the prosperity of society. Part of PS provision is publishing …

An important part of electronic Government is the provision of high quality Public Services
(PS) to citizens. Towards this goal, the European Commission has proposed the Core Public …

The proper execution of requirements engineering processes can be decisive for the
success of software development and, for chatbots, it is no different. Chatbots have been …