Service innovation: A review of the literature

K Randhawa, M Scerri - The handbook of service innovation, 2015 - Springer
Services are fast overtaking manufacturing to form a dominant proportion of the world
economy. Service innovation is increasingly seen as a vector of sustainable growth and …

Enhancing hospitality business performance: The role of entrepreneurial orientation and networking ties in a dynamic environment

K Tajeddini, E Martin, A Ali - International Journal of Hospitality …, 2020 - Elsevier
Utilizing a sample of 192 hospitality firms, this study investigates the moderating role of a
dynamic environment, coupled with business and social networking ties and technology …

Co-production and its effects on service innovation

JS Chen, HT Tsou, RKH Ching - Industrial Marketing Management, 2011 - Elsevier
This study explores the influence of business-to-business (ie, upstream) co-production on
service innovation in the information technology (IT) industry, and examines the antecedents …

The innovation process from an idea to a final product: a review of the literature

M Gupta - International Journal of Comparative …, 2018 - inderscienceonline.com
Innovation has been previously explored by academic scholars and organisations to identify
its determinants, characteristics and has often ended in producing incompatible results. This …

Service innovativeness and the structuring of organizations: The moderating roles of learning orientation and inter-functional coordination

K Tajeddini, L Altinay, V Ratten - International Journal of Hospitality …, 2017 - Elsevier
This paper aims to investigate the influence of organizational structure on service
innovativeness by testing the moderating roles of learning orientation and inter-functional …

How organizational is interorganizational trust?

O Schilke, F Lumineau - Academy of Management Review, 2023 - journals.aom.org
Trust represents a key social mechanism facilitating collaboration in interorganizational
relationships. Yet, the concept of interorganizational trust is surrounded by substantial …

Service innovation: A comparative study of US and Indian service firms

R Thakur, D Hale - Journal of Business Research, 2013 - Elsevier
Although major contributions are being made by the service sector in creating wealth, the
sector's substantive role in generating and use of innovation is lacking meticulous …

Effects of the COVID-19 pandemic on sports entrepreneurship

P Escamilla-Fajardo, JM Núñez-Pomar… - Sustainability, 2020 - mdpi.com
Sports entrepreneurship has been considered an important part of sports organisations
when overcoming crisis situations. The aim of this study is to determine the impact of the …

Performance of professional service firms from emerging markets: Role of innovative services and firm capabilities

DC Bello, LP Radulovich, RRG Javalgi… - Journal of World …, 2016 - Elsevier
Professional service firms (PSF) from emerging markets face a financial dilemma: PSFs tend
to utilize high-wage labor, yet their emerging market status makes foreign clients cautious …

Achieving service quality through service innovation exploration–exploitation: the critical role of employee empowerment and slack resources

P Sok, A O'cass - Journal of Services Marketing, 2015 - emerald.com
Purpose–This paper aims to investigate the effects of service innovation exploration–
exploitation on financial performance through the delivery of quality services. Additional …