In the context of the impact of COVID-19 on management information systems, there have
been many reports of accelerated digital transformation, including in public administration …

ABSTRACT A good literature review that effectively synthesises current knowledge can
contribute to the cumulative knowledge growth and advancement of a field. This tutorial …

This article has carried out a state-of-the-art survey of the main international publications
related to Critical Success Factors (CSFs) and project management performance from 2009 …

Public administration institutions increasingly use business process management (BPM) to
innovate internal operations, increase process performance and improve their services …

Purpose–This study attempts to understand the factors that influence clinician resistance to
the implementation of health information technology in a mandatory setting …

Change Acceleration Process model (CAP) emerged in early 90's as a set of principles for
accelerating change management efforts in organizations. Business Process Improvement …

Purpose On May 25, 2018, the General Data Protection Regulation (GDPR) became
mandatory for all organizations that handle the personal data of European Union citizens …

The reason to explain the cloud computing assimilation, as well as the understanding of the
operational performance, still remains unclear. To investigate this issue, this study has …

Organizations constantly seek for means of improving their business processes to remain
competitive. Recently, much effort has been devoted to business process automation (BPA) …

Purpose The purpose of this study is to highlight how the digitalization of a public university
through a structured Business Process Management (BPM) approach allows for a significant …