Purpose This study aims to systematically review the literature on digital consumers'
decision-making in the banking, financial services and insurance (BFSI) sector and …

Purpose The purpose of this study is to examine the relationship between dispositional
mindfulness and financial well-being (FWB) and the mediating role of materialism on this …

Tabungan berperan penting dalam peningkatan ekonomi nasional maupun regional.
Penelitian ini bertujuam menganalisis pengaruh PDRB, BI Rate dan IPM terhadap tabungan …

Savings are an indispensable resource for Microfinance Institutions (MFIs). They must
mobilise sufficient savings to meet their commitments and become independent from grants …

Purpose The purpose of this study is to study the impact of relationship marketing orientation
(RMO) and relationship quality on customers' commitment and pro-marketer behavior …

This research is expected to find out more about the effect of e-Customer Relationship
Management (e-CRM) on relationship quality and outcomes by using service attributes and …

This research paper defines service value as the multidimensional overall user evaluation of
the efficiency of a particular service in the context of the benefits they provide, measured …

Major changes are underway in the US retail banking sector toward heavy investments in
technology and fewer in personnel. Using the 2017 survey of household economics and …

A financial advisor may either act as a consultant or may be delegated the entire financial
advising process. In both cases, researchers tend to conclude that advisors have an impact …

The aim of this paper is to examine specific aspects of banking services, from the founding of
the company and the first steps of entrepreneurs, through its growth from micro, small to …