Purpose This study aims to present a systematic review on service quality in higher
education. It discusses about the latest opportunities and challenges facing higher …

This paper introduces the concept of 'soft privatisation'. Departing from a review of the
literature examining the growing participation of private sector actors in the provision of …

Intensifying marketisation across higher education (HE) in England continues to generate
critical commentary on the potentially devastating consequences of market logic for …

In today's world, considerable time and effort is devoted to appearance, both for individuals
and organizations; the right look, an impressive title, a favourable connection. The focus is …

The marketisation of higher education is a growing worldwide trend. Increasingly, market
steering is replacing or supplementing government steering. Tuition fees are being …

University students of all disciplines are expected to display critical thinking. Critical thinking
may, however, be impeded by psychological and sociological factors such as: belief and …

Higher education's economic footprint is significant (fourth largest export sector in the US,
third largest in Australia). Accordingly, this chapter will address the higher education sector …

A critical analysis is developed of the dominant meanings of value in marketised higher
education. In policy terms, this has become informed by the logics of the measured market …

Contemporary education reform worldwide appears to be locked in a competition fetish. This
article explores the varieties of competition, including traditional academic forms, contests …

Neoliberal theories—whether the new public management, principal-agent theory, or
performance management—have provided the rationale for sweeping reforms in the …