Robots and artificial intelligence (AI) technologies are becoming more prominent in the
tourism industry. Nowadays, consumers are faced with multiple options involving both …

Self-service technology (SST) and its applications are changing the way the hospitality and
tourism industry provides products and services to their customers. Although the use of SST …

To enlarge current understanding of hospitality brand management, this study investigates
the relationship among social identity and social exchange marketing constructs. Therefore …

This study proposes and tests a model that examines three relationship quality constructs as
intervening factors between corporate reputation and behavioral intentions. Data were …

Technologies have dramatically transformed tourist experience. However, research has
largely focused on traveler attitudes and technology adoption rather than their experience …

Purpose: This paper presents a review of the current state and potential capabilities for
application of robots, artificial intelligence and automated services (RAISA) in hotel …

Self-service technology (SST) has been increasingly integrated into today's service industry.
The ability to understand how customers perceive SST and improve its quality is therefore …

Travelers' behavioral intention toward hotel self-service kiosks usage | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …

Abstract Intelligent Virtual Assistants (IVAs) such as Amazon Alexa have evolved from
conversational agents (CAs) and grown tremendously in popularity and market size due to …