Measuring customer experience in service: A systematic review
The aim of this systematic review is to identify how customer experience in the service sector
has been measured in relevant publications in the marketing field. A sample of 33 papers …
has been measured in relevant publications in the marketing field. A sample of 33 papers …
[HTML][HTML] E-learning success model in the context of COVID-19 pandemic in higher educational institutions
Nowadays, the extensive use of e-learning in higher educational institutions in many
countries leads us to apprehend the reality, precisely the key success/failure factors of the …
countries leads us to apprehend the reality, precisely the key success/failure factors of the …
Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer loyalty
Purpose The purpose of this study is to investigate the influential factors of customer loyalty
to Islamic banks, namely, service quality, customer satisfaction, customer engagement and …
to Islamic banks, namely, service quality, customer satisfaction, customer engagement and …
Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust
Prior studies on high-fit corporate social responsibility programs have yield equivocal
findings; some studies have shown a positive impact on desirable customer outcomes and …
findings; some studies have shown a positive impact on desirable customer outcomes and …
The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers
J García-Fernández, P Gálvez-Ruíz… - Sport Management …, 2018 - Elsevier
Due to its importance in fitness centers, a number of authors have explored and analyzed
loyalty. However, two characteristics not yet examined are service convenience in fitness …
loyalty. However, two characteristics not yet examined are service convenience in fitness …
The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective
C Shen, Y Yahya - Journal of Air Transport Management, 2021 - Elsevier
The objective of this study is to examine the impact of service quality by adopting AIRQUAL
model and price on passengers' loyalty through the linkage of passengers' satisfaction …
model and price on passengers' loyalty through the linkage of passengers' satisfaction …
Service quality and price perception of service: Influence on word-of-mouth and revisit intention
CHS Liu, T Lee - Journal of Air Transport Management, 2016 - Elsevier
Drawing on an overarching framework of marketing theory, this study develops and tests an
integrated model of service quality that explicates the affective mechanisms through which …
integrated model of service quality that explicates the affective mechanisms through which …
Voice of airline passenger: A text mining approach to understand customer satisfaction
This paper investigates the key drivers of customer satisfaction and dissatisfaction towards
both, full-service and low-cost carriers and also towards, economy and premium cabins …
both, full-service and low-cost carriers and also towards, economy and premium cabins …
An investigation of customer satisfaction with low-cost and full-service airline companies
MK Koklic, M Kukar-Kinney, S Vegelj - Journal of Business Research, 2017 - Elsevier
Using a survey of 382 passengers, this research examines customer satisfaction and its
antecedents and consequences in the context of the airline industry. The relationships …
antecedents and consequences in the context of the airline industry. The relationships …
The impact of Halal tourism, customer engagement on satisfaction: moderating effect of religiosity
The research aimed at finding out the relationship between Halal tourism, religiosity,
customer engagement, and tourist's satisfaction. The population of the study were Muslim …
customer engagement, and tourist's satisfaction. The population of the study were Muslim …