Proposed as a theory of motivation, the basic tenet of conservation of resources (COR)
theory is that humans are motivated to protect their current resources and acquire new …

This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …

This study examined the effects of emotional intelligence and emotional labor on job
satisfaction in a moderated mediation model, which posits surface and deep acting …

Employee turnover continues to represent one of the most significant challenges faced by
the US restaurant industry, and customer incivility is regarded as being related to this …

The COVID-19 pandemic has produced major changes in work routines. With many people
now working from home, cyberloafing is increasingly widespread. The COVID-19 pandemic …

The current meta‐analysis examined the relationship between job satisfaction and
subjective well‐being (SWB). Consistent with the spillover hypothesis, we found positive …

The study aims to apply a dualistic model of passion to explore how frontline employees with
different types of passion for work use emotional labor strategies, and how this affects …

Intense emotions such as frustration, anger, and dissatisfaction often drive employees to
speak up. Yet the very emotions that spur employees to express voice may compromise their …

The exponential growth of the service economy has increased the attention that
organizational researchers have paid to the concept of emotional labor. Although much …

The current study aims to examine the longitudinal effects of emotional labor on the mental
health of hotel employees based on the Allostatic Load and Conservation of Resources …