Z Kooshan, A Manzari Tavakoli… - Public Management …, 2021 - academia.edu
Emotional labor, first introduced by Hochschild (1983), has attracted interest from researchers. Despite researchers' efforts to understand why and how emotions managed by …
S Pour, N Kargar, M Rashidi - The Journal of Productivity …, 2023 - jpm.tabriz.iau.ir
The main purpose of this study was to investigate the effect of the stress caused by Covid 19 on individual performance with a mediating role of emotional intelligence. The present study …
هدف: امروزه پژوهش در زمینه قصد بازاریابی دهان به دهان مشتریان در صنعت هتلداری توجه زیادی را به خود جلب کرده است. در نتیجه هدف از پژوهش حاضر بررسی تأثیر ارزش زیستمحیطی و تصویر …
Conclusion Employee knowledge about environmental issues is an important and effective factor on customer green trust. In fact, the hoteliers have to implement special programs to …
By increasing the tourism and hotel industry researchers' attention to the importance of the relationship between the customer and brand, hotels are increasingly trying to improve their …