Progress on robotics in hospitality and tourism: a review of the literature
Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …
travel, tourism and hospitality, and to identify research gaps and directions for future …
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
The key to excellent service delivery is to ensure harmonious interactions between service
actors. Therefore, in the event of service failure incidents, an understanding of the roles and …
actors. Therefore, in the event of service failure incidents, an understanding of the roles and …
Robots beyond Science Fiction: mutual learning in human–robot interaction on the way to participatory approaches
Putting laypeople in an active role as direct expert contributors in the design of service
robots becomes more and more prominent in the research fields of human–robot interaction …
robots becomes more and more prominent in the research fields of human–robot interaction …
Generative expressive robot behaviors using large language models
K Mahadevan, J Chien, N Brown, Z Xu… - Proceedings of the …, 2024 - dl.acm.org
People employ expressive behaviors to effectively communicate and coordinate their
actions with others, such as nodding to acknowledge a person glancing at them or saying" …
actions with others, such as nodding to acknowledge a person glancing at them or saying" …
Authoring and verifying human-robot interactions
As social agents, robots designed for human interaction must adhere to human social
norms. How can we enable designers, engineers, and roboticists to design robot behaviors …
norms. How can we enable designers, engineers, and roboticists to design robot behaviors …
Tritonbot: First lessons learned from deployment of a long-term autonomy tour guide robot
S Wang, HI Christensen - 2018 27th IEEE International …, 2018 - ieeexplore.ieee.org
Service robots perform flawless demos while their developers are keeping a close eye, but
they often fail when working autonomously, especially in a long-term deployment. To study …
they often fail when working autonomously, especially in a long-term deployment. To study …
Goal-Oriented End-User Programming of Robots
End-user programming (EUP) tools must balance user control with the robot's ability to plan
and act autonomously. Many existing task-oriented EUP tools enforce a specific level of …
and act autonomously. Many existing task-oriented EUP tools enforce a specific level of …
Flex-SDK: An open-source software development kit for creating Social Robots
We present FLEX-SDK: an open-source software development kit that allows creating a
social robot from two simple tablet screens. FLEX-SDK involves tools for designing the robot …
social robot from two simple tablet screens. FLEX-SDK involves tools for designing the robot …
Exploring non-expert robot programming through crowdsourcing
S Van Waveren, EJ Carter, O Örnberg… - Frontiers in Robotics and …, 2021 - frontiersin.org
A longstanding barrier to deploying robots in the real world is the ongoing need to author
robot behavior. Remote data collection–particularly crowdsourcing—is increasingly …
robot behavior. Remote data collection–particularly crowdsourcing—is increasingly …
Technical development of the CeCi social robot
This research presents the technical considerations for implementing the CeCi (Computer
Electronic Communication Interface) social robot. In this case, this robot responds to the …
Electronic Communication Interface) social robot. In this case, this robot responds to the …