In recent years, design in the public sector has gained popularity amongst policymakers as
well as among scholars. Design is perceived as a promising way to create more successful …

Abstract Service design (SD) is acknowledged as an approach that can help organisations
to address service innovation. However, organisations are struggling to build design …

The Swedish public sector in general, and healthcare specifically, is struggling with large
deficits: 19 of 21 regions have large negative results in 2019. The demands made by the …

Abstract Across the United States, 40 million experienced employees are preparing to retire
from the US labor force. Knowledge transfer has emerged as a necessary process for …

Abstract Government Innovation Labs are characterized by a direct connection with the
public sector and created to tackle complex challenges that more traditional governmental …

Abstract Service Design (SD) is a maturing design discipline that is used to support service
innovation in organisations. However, organisations still struggle to embed SD capabilities …

Civic problems are often most complex to solve through traditional top-down strategies.
Various governments and civic initiatives have explored more community-driven strategies …

Los desafíos que enfrenta la sociedad contemporánea exigen un cambio de paradigma
para responder estas preguntas a través del diseño, la arquitectura y el urbanismo. Es …

As a result of digitalization, the shift to an experience economy reshaping customer
behavior, and increased market dynamism that threaten their survival, established …

This paper focuses on the democratization of the design culture through the design
knowledge transfer (DKT) analysing the empirical activities of an academic design research …