Explicating the role of emerging technologies and firm capabilities towards attainment of competitive advantage in health insurance service firms
B Nayak, SS Bhattacharyya… - … Forecasting and Social …, 2021 - Elsevier
Competitive advantage of firms has been a dynamic notion evolving with changing business
realities. Emerging technologies have entered the gamut of resources which firms need to …
realities. Emerging technologies have entered the gamut of resources which firms need to …
Service quality and customer satisfaction in the post pandemic world: A study of Saudi auto care industry
S Zygiaris, Z Hameed, M Ayidh Alsubaie… - Frontiers in …, 2022 - frontiersin.org
The aim of this research is to examine the impact of service quality on customer satisfaction
in the post pandemic world in auto care industry. The car care vendor in the study made …
in the post pandemic world in auto care industry. The car care vendor in the study made …
Impact of digital marketing on the competitiveness of the restaurant industry
Digital marketing uses digital technologies and media to achieve marketing goals. With the
advent of digital media, digital marketing strategies have gained a lot of importance among …
advent of digital media, digital marketing strategies have gained a lot of importance among …
[PDF][PDF] Impact of service quality and service innovations on competitive advantage in retailing
RN Kusumadewi, O Karyono - … Research and Critics …, 2019 - pdfs.semanticscholar.org
Current competitive environment induced by 4.0 industrial revolution has forced companies
to focus on managing service to customer by provide added value to customers, so that it will …
to focus on managing service to customer by provide added value to customers, so that it will …
Effect of service quality, price fairness, justice with service recovery and relational bonds on customer loyalty: Mediating role of customer satisfaction
Customer loyalty has gained foremost attention among the practitioners and the academic
researchers because of its proximity to organizational growth, profit and survival. Based on …
researchers because of its proximity to organizational growth, profit and survival. Based on …
Service quality and customer satisfaction in the electronic banking
V Tharanikaran, S Sritharan… - International Journal of …, 2017 - eprints.qut.edu.au
The present study aims to assess the degree of service quality and customer satisfaction in
the electronic banking context in Battticaloa district. To achieve these objectives a …
the electronic banking context in Battticaloa district. To achieve these objectives a …
Analyzing interdependencies among influencing factors in smart manufacturing
The manufacturing industry has grown increasingly computerized and complex. Such
changes are brought about mainly by adopting Industry 4.0 (I4) technologies. I4. 0 promises …
changes are brought about mainly by adopting Industry 4.0 (I4) technologies. I4. 0 promises …
Determinants on the choice of telecommunication providers among undergraduates of public universities
The mobile phone is rapidly growing in essentiality in the era of the information technology
industry, especially among undergraduates albeit the rising number of competing service …
industry, especially among undergraduates albeit the rising number of competing service …
Adopting quality management (QM) principles in managing facilities management service delivery
Purpose This paper aims to assess the quality management (QM) principles in facilities
management (FM) service delivery for office buildings. This is to create a quality culture that …
management (FM) service delivery for office buildings. This is to create a quality culture that …
Mapping the customer centric weather index insurance service design using quality function deployment
Purpose The present paper aims to propose a framework on weather index insurance (WII)
service design by using quality function deployment (QFD). Design/methodology/approach …
service design by using quality function deployment (QFD). Design/methodology/approach …