The telecommunications industry is particularly competitive and characterized by very high
churn rates. The literature on the topic is vast, but studies on the determinants of churn …

The literature on telecommunications customer churn behaviour has grown in importance
and volume since the early 2000s. This study performed a quantitative bibliometric …

The era of big data has created new opportunities for researchers to achieve high relevance
and impact amid changes and transformations in how we study social science phenomena …

Without proper analysis and forecasting, industries will find themselves repeatedly churning
customers, which the telecom industry in particular cannot afford. A predictable model for …

Factors affecting customer satisfaction is of worth importance in order to know the reasons or
the factors which are responsible to create satisfaction among customers for a particular …

In this paper, we present churn prediction techniques that have been released so far. Churn
prediction is used in the fields of Internet services, games, insurance, and management …

Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish …

To survive in today's telecommunication business it is imperative to distinguish customers
who are not reluctant to move toward a competitor. Therefore, customer churn prediction has …

Purpose The purpose of this paper is to examine the relationship between brand equity and
customer behavioral intentions to repeat purchases, willingness to pay a price premium …

Purpose The purpose of this paper is to go beyond satisfaction as an indicator of customer
loyalty and propose a holistic model of service switching in a mobile internet setting. The …