Artificial Intelligence (AI) implementation in public administration is gaining momentum
heralded by the hope of smart public services that are personalised, lean, and efficient …

To lay the foundation for the special issue that this research article introduces, we present 1)
a systematic review of existing literature on the implications of the use of Artificial …

Artificial Intelligence is increasingly being used by public sector organisations. Previous
research highlighted that the use of AI technologies in government could improve policy …

In today's global culture where the Internet has established itself as the main tool for
communication and commerce, the capability to massively analyze and predict citizens' …

Despite the enormous potential of artificial intelligence (AI), many public organizations
struggle to adopt this technology. Simultaneously, empirical research on what determines …

Background Chatbots empowered by artificial intelligence (AI) can increasingly engage in
natural conversations and build relationships with users. Applying AI chatbots to lifestyle …

Open AI's ChatGPT has emerged as a popular AI language model that can engage in
natural language conversations with users. Based on a qualitative research approach using …

How do governments in China and Western democracies differ in their technological
response to control the transmission of the pandemic? Based on an analysis of academic …

The urbanization problems we face may be alleviated using innovative digital technology.
However, employing these technologies entails the risk of creating new urban problems …

Advancements in human/AI interactions led to smartification of public services via the use of
chatbots. Here, we present findings from a clinical inquiry research project in a key public …