In the wake of media hype about artificial intelligence (AI)/human collaboration,
organizations are investing considerable resources into developing and using AI. In this …

We live in a technologically advanced era with a recent and marked dependence on digital
technologies while also facing increasingly frequent extreme and global crises. Crises, like …

We examine how and when platform-based experimentation influences worker autonomy,
especially in contexts where workers do not have access to the same relational …

Because new technologies allow new performances, mediations, representations, and
information flows, they are often associated with changes in how coordination is achieved …

Digital technologies, enabled by data, algorithms, and artificial intelligence, are creating new
competitive opportunities. But how does one strategize when the technologies core to …

The people who make algorithmic recommender systems want apparently incompatible
things: they pride themselves on the scale at which their software works, but they also want …

This paper examines the emergence of temporal coordination among multiple
interdependent routines in a complex work setting that does not allow for up-front …

In this article I present a theoretical model of how relationships among members of groups of
knowledge workers shape the way new epistemic technologies, which are tools that play a …

This two-year ethnographic study of the primary care departments in two US hospitals
examines how managers can bring about micro-level institutional change in professional …

Most studies of technologies' impact on occupational change focus on occupational groups'
adoption and use of particular technologies in a field or workplace. Drawing on an 18-month …