Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda

TM Wut, JB Xu, S Wong - Tourism Management, 2021 - Elsevier
The global tourism industry has already suffered an enormous loss due to COVID-19
(Coronavirus Disease 2019) in 2020. Crisis management, including disaster management …

Tourism crises and impacts on destinations: A systematic review of the tourism and hospitality literature

J Duan, C Xie, AM Morrison - Journal of Hospitality & …, 2022 - journals.sagepub.com
Tourism crises are important events affecting the development of destinations. However, the
academic community lacks adequate knowledge from the accumulated literature on the …

A thematic analysis of crisis management in tourism: A theoretical perspective

A Berbekova, M Uysal, AG Assaf - Tourism Management, 2021 - Elsevier
The hospitality and tourism industry for a variety of reasons is vulnerable to crises of various
origins and scope. Thereby, research regarding crises in this industry has received …

Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews

Y Song, K Liu, L Guo, Z Yang, M Jin - Journal of Hospitality and Tourism …, 2022 - Elsevier
Abstract The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects.
However, the changes in hotel customer satisfaction deserve additional attention. Using …

Impact of geographic distribution of COVID-19 cases on hotels' performances: Case of Polish cities

T Napierała, K Leśniewska-Napierała, R Burski - Sustainability, 2020 - mdpi.com
The main goal of the article is to describe the short-term impacts of reported new cases and
deaths of the COVID-19 disease on hotels' performances in the nine major Polish urban …

Resilient leadership in hospitality and tourism enterprises: Conceptualization and scale development

J Zhang, C Xie, S Huang - International Journal of Contemporary …, 2024 - emerald.com
Purpose This study aims to conceptualize the dimensions of resilient leadership and
develop the resilient leadership scale (RLS) through three studies. Design/methodology …

Tourism and troubles: Effects of security threats on the global travel and tourism industry performance

RK Akamavi, F Ibrahim… - Journal of Travel …, 2023 - journals.sagepub.com
Literature on the effects of security threats such as terrorism, political instability, and
geopolitical power-plays on travel and tourism has produced mixed results with scant …

The interface between hospitality and tourism entrepreneurship, integration and well-being: A study of refugee entrepreneurs

Z Alrawadieh, L Altinay, G Cetin, D Şimşek - International Journal of …, 2021 - Elsevier
Previous hospitality and tourism entrepreneurship research has emphasized the economic
and financial outcomes of entrepreneurship whilst paying less attention to social outcomes …

How the refugee crisis impacts the decision structure of tourists: A cross-country scenario study

S Zenker, S von Wallpach, E Braun, C Vallaster - Tourism Management, 2019 - Elsevier
The current refugee crisis has broad ramifications for societies. In the domain of tourism,
such socio-political or human-made disasters raise questions about security, but may also …

Recovering hotel room sales during the COVID-19 pandemic: Lessons from OTA information using the quantile regression approach

L Guo, K Liu, Y Song, Z Yang - Current Issues in Tourism, 2022 - Taylor & Francis
This study aims to explore the relationship between online travel agency (OTA) information
and hotel room sales in the pandemic context (eg COVID-19), thereby promoting the …