Value co-destruction: a conceptual review and future research agenda
The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …
interactive roles in the service exchange has emerged as a focal theme of interest among …
Making sense of customer service experiences: a text mining review
Purpose The purpose of this paper is to systematically review the concepts and theories
underlying customer service experience (CSE) and its underlying five dimensions (physical …
underlying customer service experience (CSE) and its underlying five dimensions (physical …
The darker side of sustainability: Tensions from sustainable business practices in business networks
While the current literature generally assumes that implementing sustainable business
practices (SBPs) will lead to improved wellbeing and positive outcomes, relatively little …
practices (SBPs) will lead to improved wellbeing and positive outcomes, relatively little …
From marketing to public value: towards a theory of public service ecosystems
M Petrescu - Public Management Review, 2019 - Taylor & Francis
This paper applies a service ecosystems perspective on the public service logic to evaluate
the benefits and challenges this view brings to the management of public services. First, the …
the benefits and challenges this view brings to the management of public services. First, the …
Towards a flatter ontology of institutional logics: How logics relate in situations of institutional complexity
N Mountford, Y Cai - International Journal of Management …, 2023 - Wiley Online Library
The institutional logics approach is a powerful lens with which to examine and understand
contexts in which norms and conceptions are multiple, unclear or in flux. While logics at the …
contexts in which norms and conceptions are multiple, unclear or in flux. While logics at the …
[PDF][PDF] Back to the future: Using organization design theory for effective organizational networks
In this article, we explore how classical organization theory can contribute to better
comprehend the phenomenon “organizational networks.” We will demonstrate that this …
comprehend the phenomenon “organizational networks.” We will demonstrate that this …
Toward a public service management: past, present, and future directions
Purpose In providing a fine-grained analysis of public service management, the purpose of
this paper is to make an important contribution to furthering research in service …
this paper is to make an important contribution to furthering research in service …
Transforming community well-being through patients' lived experiences
The purpose of this article is to (1) explicate micro-to-meso linkages of well-being,(2) provide
a theoretical framework to guide research on connecting patient experiences to community …
a theoretical framework to guide research on connecting patient experiences to community …
Value co-creation and appropriation of platform-based alliances in cooperative advertising
Digital platforms help develop the open value co-creation strategic alliances, reshape
traditional B2B relationships, and promote inclusive social innovation. This research …
traditional B2B relationships, and promote inclusive social innovation. This research …
Service operations: what's next?
Purpose The purpose of this paper is to present exciting and innovative research questions
in service operations that are aligned with eight key themes and related topics determined …
in service operations that are aligned with eight key themes and related topics determined …