Based on a systematic review of 119 articles and working papers, we provide an overview of
how administrative burdens in citizen–state interactions have been studied since the …

Winner of the 2020 Outstanding Book Award Presented by the Public and Nonprofit Section
of the National Academy of Management Winner of the 2019 Louis Brownlow Book Award …

This article develops the concept of racialized burdens as a means of examining the role of
race in administrative practice. Racialized burdens are the experience of learning …

Administrative burden research has highlighted the multiple costs imposed by public
policies and their impact on citizens. However, the empirical understanding of citizens' …

Scholars have examined how administrative burden creates barriers to accessing public
benefits but have primarily focused on the challenges of claiming benefits. Less is known …

Recent studies have demonstrated that administrative burdens often reinforce existing social
inequalities. However, less attention has been paid to explaining which factors cause …

Administrative burdens in citizen-state interactions are increasingly gaining attention in both
research and practice. However, being a relatively young research field, there is still …

The new edition of Cops, Teachers, Counselors furthers the exploration of forces that shape
the contours of frontline work. This line of inquiry is at the heart of street-level bureaucracy …

Policy Feedback Theory sits at the intersection of the two approaches: it brings political
considerations to bear on policy analysis, assessing how policies affect crucial aspects of …

The topic of discretion continues to be hotly debated in policy design and policy
implementation. In top-down theories, discretion at the frontline is often seen as a control …